> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clianta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Auto-Reply

> Automatically respond to leads using AI-powered conversations

When a lead replies to your DM, Clianta's AI reads the conversation and sends a contextual response — keeping the conversation going around the clock.

<Note>
  AI auto-reply requires the **Scale** or **Power** plan.
</Note>

## How it works

<Steps>
  <Step title="Lead replies to your DM">
    A lead responds to an outreach message or follow-up.
  </Step>

  <Step title="Clianta detects the reply">
    During periodic inbox checks, Clianta scans for unread messages from your leads.
  </Step>

  <Step title="AI generates a response">
    The AI reads the full conversation history and your [AI persona](/features/ai-persona), then writes a reply.
  </Step>

  <Step title="Reply is sent naturally">
    The response is typed character by character with realistic delays.
  </Step>

  <Step title="Handover if needed">
    If the AI determines a human should take over (e.g., the lead wants to book a meeting), you get notified.
  </Step>
</Steps>

## Enabling auto-reply

Three things must be configured for auto-reply to work:

1. **Enable AI** — turned on in your group's **Outreach** tab under AI Configuration
2. **Auto-Reply** — enabled in the AI Auto-Reply section of the **Outreach** tab
3. **AI Persona** — [configured](/features/ai-persona) in the same Outreach tab so the AI knows who to be

## Inbox check frequency

Control how often Clianta checks for new replies in your group settings:

| Setting             | Default    | Range        |
| ------------------- | ---------- | ------------ |
| Inbox poll interval | 30 minutes | 1–60 minutes |

Lower intervals mean faster responses but more activity on your account.

<Tip>
  For most users, 15–30 minutes strikes the right balance between response speed and account safety.
</Tip>

## Conversations per check

Each inbox check processes 5–8 conversations. Sessions are capped at 20 minutes to keep activity natural. If there are more unread conversations than can fit in one session, they'll be handled in the next check.

## Fast reply detection

When Clianta sends the initial DM, it watches the conversation for 30 seconds. If the lead replies within that window, the AI sends one immediate response — so hot leads aren't left waiting until the next inbox check.

## Stop conditions

The AI stops replying to a lead when any of these happen:

| Reason                    | What happens                                                      |
| ------------------------- | ----------------------------------------------------------------- |
| **Lead opts out**         | Lead says "not interested," "stop messaging," or similar          |
| **Human handover**        | Lead asks about a meeting, call, or scheduling — you get notified |
| **Conversation complete** | The goal was reached (link shared, lead qualified)                |
| **Max exchanges reached** | Per-conversation safety cap reached                               |
| **Manual stop**           | You clicked "Stop AI" for that lead                               |

## Notifications

When the AI flags a conversation for human handover, you receive:

* A **Telegram notification** with the account name, lead username, and reason (if Telegram alerts are configured)
* An **in-app notification** in your dashboard

<Note>
  Set up [Telegram alerts](/features/telegram-alerts) to get notified instantly when a conversation needs your attention.
</Note>

## Organic inbound replies

Enable **Reply to organic inbounds** to also respond to DMs from people who aren't in your lead pipeline. When someone messages you first, Clianta creates a lead record automatically and starts the AI conversation.

## Configurable limits

| Setting                   | Default   | Description                                                        |
| ------------------------- | --------- | ------------------------------------------------------------------ |
| Max exchanges             | Unlimited | Maximum AI replies per individual lead conversation (configurable) |
| Inbox poll interval       | 30 min    | How often to check for replies                                     |
| Reply to organic inbounds | Off       | Whether to reply to non-lead messages                              |

<CardGroup cols={2}>
  <Card title="AI Persona" icon="user-secret" href="/features/ai-persona">
    Configure who the AI pretends to be
  </Card>

  <Card title="DM Automation" icon="paper-plane" href="/features/dm-automation">
    Set up outbound DMs and follow-ups
  </Card>
</CardGroup>