> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clianta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Suspended

> What to do when Instagram flags or suspends your account

If Instagram suspends one of your accounts, Clianta detects it automatically, stops all automation for that account, and notifies you.

## What happens automatically

When a suspension is detected:

1. All pending automation jobs for the account are canceled
2. The account is marked as suspended in your dashboard
3. A red "Account Suspended" banner appears in the account settings
4. A "Suspended" badge shows on the account's profile card
5. You receive a notification (in-app, and via Telegram if configured)

No action from you is required to stop automation — it halts immediately.

## How to reactivate

<Steps>
  <Step title="Check your account on Instagram">
    Open Instagram directly (not through Clianta) and check if the suspension has been lifted. Follow any instructions Instagram gives you.
  </Step>

  <Step title="Open account settings in Clianta">
    Find the suspended account and open its settings. You'll see the red "Account Suspended" banner.
  </Step>

  <Step title="Click Reactivate">
    Choose your reactivation mode:

    * **New account warmup** (recommended) — Resets warmup to day 1 with the safest template and allows DMs after warmup progresses
    * **Warmup only** — Only runs browsing activity with zero DMs until you manually enable sending
  </Step>

  <Step title="Reconnect if needed">
    If your session expired during the suspension, you may need to log in again via the desktop browser or re-enter your credentials.
  </Step>
</Steps>

<Warning>
  Always use the **Safe** template after a suspension. Jumping back to high-volume sending immediately risks another flag.
</Warning>

## Prevention tips

<AccordionGroup>
  <Accordion title="Always warm up new accounts">
    Never skip [warmup ramp-up](/features/warmup) for new accounts. The 7–14 day investment dramatically reduces ban risk.
  </Accordion>

  <Accordion title="Use quality proxies">
    [Static residential proxies](/connecting/proxy-setup) from reputable providers are far less likely to trigger flags than datacenter or shared proxies.
  </Accordion>

  <Accordion title="Keep daily limits reasonable">
    More DMs doesn't always mean more results. Stay within the recommended limits, especially for newer accounts.
  </Accordion>

  <Accordion title="Add a phone number to Instagram">
    Accounts with verified phone numbers get fewer security challenges and are treated more favorably.
  </Accordion>

  <Accordion title="Don't use generic messages">
    Personalized messages with [placeholders](/features/dm-automation#placeholders) and multiple [variants](/features/dm-automation#message-templates) look more natural than sending the exact same text to everyone.
  </Accordion>
</AccordionGroup>

<CardGroup cols={2}>
  <Card title="Warmup System" icon="fire" href="/features/warmup">
    Rebuild trust with the ramp-up system
  </Card>

  <Card title="Common Issues" icon="circle-question" href="/troubleshooting/common-issues">
    Solutions for other common problems
  </Card>
</CardGroup>