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When a lead replies to your DM, Clianta’s AI reads the conversation and sends a contextual response — keeping the conversation going around the clock.
AI auto-reply requires the Scale or Power plan.

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How it works

1

Lead replies to your DM

A lead responds to an outreach message or follow-up.
2

Clianta detects the reply

During periodic inbox checks, Clianta scans for unread messages from your leads.
3

AI generates a response

The AI reads the full conversation history and your AI persona, then writes a reply.
4

Reply is sent naturally

The response is typed character by character with realistic delays.
5

Handover if needed

If the AI determines a human should take over (e.g., the lead wants to book a meeting), you get notified.

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Enabling auto-reply

Three things must be configured for auto-reply to work:
  1. Enable AI — turned on in your group’s Outreach tab under AI Configuration
  2. Auto-Reply — enabled in the AI Auto-Reply section of the Outreach tab
  3. AI Persona — configured in the same Outreach tab so the AI knows who to be

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Inbox check frequency

Control how often Clianta checks for new replies in your group settings: Lower intervals mean faster responses but more activity on your account.
For most users, 15–30 minutes strikes the right balance between response speed and account safety.

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Conversations per check

Each inbox check processes 5–8 conversations. Sessions are capped at 20 minutes to keep activity natural. If there are more unread conversations than can fit in one session, they’ll be handled in the next check.

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Fast reply detection

When Clianta sends the initial DM, it watches the conversation for 30 seconds. If the lead replies within that window, the AI sends one immediate response — so hot leads aren’t left waiting until the next inbox check.

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Stop conditions

The AI stops replying to a lead when any of these happen:

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Notifications

When the AI flags a conversation for human handover, you receive:
  • A Telegram notification with the account name, lead username, and reason (if Telegram alerts are configured)
  • An in-app notification in your dashboard
Set up Telegram alerts to get notified instantly when a conversation needs your attention.

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Organic inbound replies

Enable Reply to organic inbounds to also respond to DMs from people who aren’t in your lead pipeline. When someone messages you first, Clianta creates a lead record automatically and starts the AI conversation.

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Configurable limits

AI Persona

Configure who the AI pretends to be

DM Automation

Set up outbound DMs and follow-ups