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Check these in order:
  1. Main toggle — Is the automation toggle in the sidebar turned ON?
  2. Group assignment — Is the account assigned to a group?
  3. Pending leads — Does the group have leads in “Pending” status?
  4. Login status — Is the account still logged into Instagram? Launch the browser to verify.
  5. Warmup limits — If ramp-up is active, the daily limit may be very low initially. This is normal.
  6. Working hours — Is the current time within your configured working hours?
  7. Cloud mode — If the account is cloud-managed, the desktop app won’t send DMs for it.
This is Instagram’s standard security check. It happens occasionally, especially after first login.
  1. Open the desktop app and launch the browser for that account
  2. Complete the verification (phone number, email code, or selfie)
  3. Close the browser — automation resumes automatically
Adding a phone number to your Instagram account significantly reduces verification prompts.
Common causes:
  • Account went private — The lead made their account private since you sourced them
  • Account deleted — The lead’s account no longer exists
  • DM restrictions — Instagram temporarily limited your account’s DM ability (wait 24 hours)
  • Blocked words — Your message may contain words or links that Instagram filters
Most failed leads are not retried automatically — though some temporary failures (like a brief connection issue) may be rescheduled. You can re-add leads manually if the issue was on Instagram’s side.
Try these steps:
  1. Quit completely — Close from the system tray / menu bar, not just the window
  2. Restart the app — Launch it again
  3. Check for updates — The app auto-updates, but make sure you’re on the latest version
  4. Mac-specific — If the window opens off-screen, restart the app to reset the window position
All of these must be enabled in your group’s Outreach tab:
  1. Enable AI — Under AI Configuration
  2. Auto-Reply — In the AI Auto-Reply section
  3. AI Persona — Configure your persona so the AI knows how to respond
Also check:
  • The inbox is checked periodically (default: every 30 minutes) — replies aren’t instant
  • Your plan includes AI follow-ups (Scale or Power required)
  • You’re within working hours
  • Plan check — Cloud requires the Scale or Power plan
  • Temporary maintenance — Check back in a few minutes
  • Session expired — The account may need to log in again. Check for “Attention needed” alerts in your dashboard.
  • Desktop offline — Local work continues offline. Syncing resumes automatically when the connection returns.
  • Cloud changes while desktop was closed — Open the desktop app and let it finish syncing.
  • Conflict resolution — If both sides changed the same item, the most recent change wins. Deletes always take priority.
  • Check the toggle — Open Integrations (desktop app) → Telegram Alerts → make sure it’s ON
  • Verify chat ID — Message @userinfobot on Telegram to confirm your numeric chat ID
  • Send a test — Use the “Send Test Telegram Alert” button to confirm the connection
  • Not blocked — Make sure you haven’t blocked @CliantaBot on Telegram
  • Cloud setup — Telegram configuration is currently desktop-only. If you only use the cloud app, set it up once on desktop — settings sync automatically.
See the full Telegram Alerts setup guide.

Account Suspended

What to do if your account is flagged

Proxy Errors

Fix proxy connection issues