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Stay informed about your accounts without constantly checking the app. Clianta sends Telegram alerts for important events that need your attention.

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What you’ll receive

AlertWhen it fires
Human handoverAI auto-reply flags a conversation that needs your personal attention (meeting request, complex question)
Account suspendedInstagram suspends one of your accounts — automation stops immediately
Login requiredAn account’s session expired or Instagram is asking for verification
Leads exhaustedAn account has processed all its leads — add more to continue outreach
All alerts include the account name and group so you can act quickly.

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Setup

1

Find your Telegram chat ID

Open Telegram and message @userinfobot. It will reply with your numeric chat ID (a long number like 6531183520). Copy this number.
2

Open notification settings in Clianta

In the desktop app, go to the Integrations tab in the sidebar and find the Telegram Alerts card.
Telegram configuration is currently available in the desktop app only. Cloud dashboard support is coming soon. Settings sync automatically between desktop and cloud, so you only need to set it up once.
3

Enter your chat ID

Paste the numeric chat ID from step 1 into the Telegram Chat ID field. Optionally add your Telegram username.
4

Send a test alert

Click Send Test Telegram Alert. You should receive a message from @CliantaBot within a few seconds. If it works, you’re all set.
5

Turn it on

Toggle the Telegram alerts switch to on. You’ll now receive alerts for all your accounts.
You don’t need to create your own Telegram bot. Clianta uses @CliantaBot to send all alerts — just make sure you’ve messaged the bot at least once so it can reach you.

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Group-level overrides

If you manage multiple groups, you can set different Telegram destinations per group:
  1. Open any group’s Settings tab
  2. Scroll to the Notifications section
  3. Enable Telegram Alerts and enter a chat ID for that group
Group-level settings override the global setting. This is useful if different team members manage different groups and each wants alerts sent to their own Telegram.

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Troubleshooting

  • Make sure the toggle is on (Integrations → Telegram Alerts)
  • Verify your chat ID is correct — message @userinfobot again to double-check
  • Send a test alert to confirm the connection works
  • Check that you haven’t blocked @CliantaBot on Telegram
  • Real alerts fire only when specific events happen (suspension, handover, etc.). If nothing has triggered yet, that’s expected.
  • If you set up Telegram on the desktop app, wait a moment for settings to sync to the cloud server where automation runs.
  • Lead exhaustion alerts only fire when an account has truly zero pending leads remaining.
Alerts are deduplicated — you should only receive one per event per account. If you’re getting duplicates, check whether you have Telegram configured at both the global level (Integrations) and the group level (Group Settings) with the same chat ID.