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Proxy issues are among the most common problems when setting up accounts. Here’s how to diagnose and fix them.
Cause: Clianta can’t reach Instagram through your proxy.Fixes:
  • Double-check the proxy URL format: protocol://user:pass@host:port
  • Verify your proxy credentials are correct (username and password)
  • Make sure the proxy is active and not expired
  • Check if your proxy provider requires IP whitelisting — add your server’s IP
  • Try switching the protocol (e.g., from http:// to socks5://)
  • Contact your proxy provider to confirm the proxy is operational
Cause: High latency between your server and the proxy.Fixes:
  • Choose a proxy geographically closer to your server
  • Check if the proxy provider is experiencing degraded performance
  • Consider upgrading to a higher-tier proxy plan
  • If the proxy is consistently slow, switch to a different provider
Proxies over 3 seconds frequently cause timeouts during automation. Under 1 second is ideal.
Cause: Clianta couldn’t determine your proxy’s location from its hostname or IP.Fix: Select the country manually in the Proxy & Geo tab. Choose the country that matches where your proxy is physically located.
Automation won’t start until the proxy country is set. This ensures your account’s timezone and geographic signals are consistent.
Cause: The signals detected during browser launch don’t match the expected country.Fixes:
  • Verify you selected the correct country in proxy settings
  • Check that your proxy provider is actually routing through the country they claim
  • Run the proxy test again — it shows the detected country and IP
  • If the proxy uses a different exit country than advertised, contact your provider or switch proxies
Cause: The proxy’s IP is registered to a different country than expected.Fix: Run the proxy test in Clianta to see the actual detected country. Update your country setting to match the detected location, or switch to a proxy that exits from your desired country.
Causes:
  • Proxy subscription may have expired
  • Proxy provider may have rotated or retired the IP
  • Your IP may have been blocked by your provider due to policy violations
Fix: Test the proxy again. If it fails, check your proxy provider’s dashboard for status updates, then replace the proxy if needed.
GuidelineWhy
Use one proxy per accountSharing proxies between accounts is a major ban risk
Choose static residential proxiesMost trusted by Instagram
Pick a location matching your target marketLooks natural to Instagram
Test before first loginEnsures everything works before you establish the account’s “home”

Proxy Setup Guide

Full proxy setup instructions

Common Issues

Other troubleshooting topics